Privacy Policy
Last Updated: December 18, 2025
At Lucky Dreams Casino, protecting your privacy and personal information is a fundamental commitment. This Privacy Policy explains how we collect, use, store, and protect your data when you use our online casino platform. We adhere to strict international data protection standards and comply with all applicable privacy regulations.
By creating an account or using our services, you acknowledge that you've read and understood this Privacy Policy. We encourage you to review this document carefully to understand your rights and how we handle your information.
Lucky Dreams is committed to transparency. We only collect information necessary to provide excellent service, ensure security, and comply with legal obligations. We never sell your personal data to third parties.
Information We Collect
To operate our casino platform safely and effectively, we collect several types of information from our users. All data collection serves specific purposes related to service delivery, security, and regulatory compliance.
Personal Information
When you register with Lucky Dreams Casino, we collect basic personal details including:
- Identity Information: Full name, date of birth, gender, and nationality
- Contact Details: Email address, phone number, and residential address
- Account Credentials: Username and encrypted password for account access
- Verification Documents: Government-issued ID, proof of address, and payment method verification
- Financial Information: Payment method details, transaction history, and withdrawal preferences
Technical Information
We automatically collect technical data when you access our platform:
- IP address and geographical location
- Device type, operating system, and browser information
- Connection timestamps and session duration
- Pages visited and features used on our platform
- Cookies and similar tracking technologies data
Gaming Activity Data
Your gameplay generates data that we collect for service improvement and regulatory compliance:
- Games played, bet amounts, and win/loss records
- Bonus claims and promotional activity
- Account balance changes and transaction patterns
- Communication with customer support
How We Use Your Information
Lucky Dreams processes your personal data for legitimate business purposes and legal compliance. Every use of your information serves a specific purpose that benefits you as a player or fulfills our regulatory obligations.
Account Management
Creating and maintaining your player account, authenticating your identity, and providing customer support services.
Payment Processing
Processing deposits and withdrawals, verifying payment methods, preventing fraud, and maintaining financial records.
Service Delivery
Providing access to games, applying bonuses, tracking gameplay, and personalizing your gaming experience.
Security & Fraud Prevention
Detecting suspicious activity, preventing underage gambling, verifying identity, and protecting against fraud.
Legal Compliance
Meeting licensing requirements, reporting to regulators, conducting KYC checks, and maintaining audit trails.
Marketing Communications
Sending promotional offers, bonus notifications, and updates (only with your consent, and you can opt out anytime).
Data Security Measures
Protecting your information from unauthorized access, disclosure, or loss is a top priority. Lucky Dreams Casino implements multiple layers of security to safeguard your data.
Technical Security
- 256-bit SSL encryption for all data transmissions between your device and our servers
- Secure servers located in protected facilities with restricted physical access
- Firewall protection and intrusion detection systems monitoring for threats
- Regular security audits conducted by independent cybersecurity experts
- Encrypted databases storing all sensitive personal and financial information
Operational Security
- Strict access controls limiting employee access to personal data on a need-to-know basis
- Comprehensive staff training on data protection and privacy best practices
- Regular password changes and multi-factor authentication for internal systems
- Incident response procedures ready to address any potential data breaches
- Secure disposal protocols for data that's no longer required
While we implement robust security measures, you also play a role in protecting your account. Use strong passwords, never share login credentials, log out after each session on shared devices, and contact us immediately if you suspect unauthorized account access.
Data Sharing and Third Parties
Lucky Dreams does not sell your personal information to anyone. We only share data with trusted partners who help us operate our platform, and only when necessary for service delivery or legal compliance.
When We Share Data
| Third Party | Purpose | Data Shared |
|---|---|---|
| Payment Processors | Processing transactions | Payment details, transaction amounts |
| Game Providers | Delivering casino games | Player ID, gameplay data |
| Identity Verification Services | KYC compliance | ID documents, personal details |
| Regulatory Authorities | Legal compliance | As required by gaming licenses |
| Customer Support Tools | Providing assistance | Communication history, account info |
All third-party partners are bound by strict confidentiality agreements and must implement appropriate security measures to protect your data. They can only use your information for the specific purposes we authorize.
Cookies and Tracking Technologies
Like most websites, Lucky Dreams Casino uses cookies and similar technologies to enhance your browsing experience and collect usage data. You have control over how we use cookies.
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly, including login authentication and security features
- Performance Cookies: Help us understand how visitors interact with our site, allowing us to improve functionality
- Functionality Cookies: Remember your preferences and settings for a personalized experience
- Marketing Cookies: Track your activity to deliver relevant promotional content (used only with consent)
You can control cookies through your browser settings. Note that disabling essential cookies may limit your ability to use certain features of our platform.
Your Privacy Rights
Data protection regulations grant you several rights regarding your personal information. Lucky Dreams respects these rights and provides mechanisms for you to exercise them.
- Right to Access: Request a copy of all personal data we hold about you
- Right to Rectification: Correct inaccurate or incomplete personal information
- Right to Erasure: Request deletion of your data (subject to legal retention requirements)
- Right to Restriction: Limit how we process your information in certain circumstances
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Oppose processing of your data for marketing or other purposes
- Right to Withdraw Consent: Revoke consent for data processing activities at any time
To exercise any of these rights, contact our Data Protection Officer through the contact page or email support. We'll respond to your request within 30 days.
Data Retention Period
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Different types of data have different retention periods.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + 7 years | Regulatory requirements |
| Transaction Records | 7 years from transaction date | Financial regulations, tax compliance |
| Gameplay History | 7 years from gameplay date | Gaming license requirements |
| Marketing Preferences | Until consent withdrawn | Respecting your communication choices |
| Support Communications | 3 years from last contact | Service quality and dispute resolution |
International Data Transfers
Lucky Dreams Casino may transfer your data to servers or service providers located outside your country of residence. When we do so, we ensure appropriate safeguards protect your information according to this Privacy Policy and applicable data protection laws.
All international transfers comply with recognized data protection frameworks and agreements. Partners processing data outside Australia must provide equivalent protection to what you'd receive under Australian privacy laws.
Children's Privacy
Lucky Dreams strictly prohibits underage gambling. Our services are only available to individuals aged 18 years or older. We do not knowingly collect personal information from anyone under 18.
If we discover that we've inadvertently collected data from a minor, we'll delete it immediately. Parents or guardians who believe their child has provided us with personal information should contact us right away.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you through email or a prominent notice on our website.
The "Last Updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this page regularly to stay informed about how we protect your information.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to our Data Protection team:
Email: [email protected]
Mail: Data Protection Officer, Lucky Dreams Casino
Visit our contact page for additional communication options.
We take all privacy inquiries seriously and commit to responding promptly to address your concerns or questions about how we handle your personal information.